Terms and Conditions

Last updated: September 13, 2026

Deeplead is operated by Wagner Consulting UG (haftungsbeschränkt), Germany. These terms govern your use of our services. Business enquiries: julian@deeplead.io.

Our CRM Integration Terms also apply when you connect and use the Deeplead marketplace app and its email conversation channel.

Welcome to Deeplead. By accessing and using our platform, you irrevocably agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and Deeplead. If you disagree with any part of these terms, you are prohibited from using our platform. Your continued use signifies your unconditional acceptance of these terms in their entirety.

Use of the Platform

Deeplead grants you a non-exclusive, non-transferable, limited, and revocable license to access and use the platform solely for your personal or internal business purposes, subject to strict compliance with these terms. Any use beyond this scope is strictly prohibited and may result in immediate termination of your access. You warrant that you will use the platform in accordance with all applicable international, federal, state, and local laws, regulations, and ordinances. Any illegal or unauthorized use of the platform is strictly forbidden.

Account Registration

To access certain restricted features of the platform, you are required to register for an account. You hereby represent and warrant that all information you provide during the registration process is accurate, current, truthful, and complete. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to promptly update your account information as necessary to ensure it remains accurate, current, and complete. Deeplead reserves the right to suspend or terminate your account if any information provided is found to be inaccurate, incomplete, or misleading.

Subscription and Payment

Access to premium features of the platform requires a paid subscription. Subscription fees are billed in advance on a recurring monthly or annual basis, as selected by you, and are non-refundable except as expressly required by applicable mandatory law. You authorize Deeplead to charge your designated payment method for all applicable fees and taxes. Failure to pay subscription fees in a timely manner will result in immediate suspension of your access to the premium features. Deepleadreserves the right to modify subscription fees at any time, with reasonable notice provided to you. Continued use of the premium features after a fee change constitutes your acceptance of the new fees.

Free Trial and Refund Policy

Self-serve subscription plans purchased through our website start with a free trial. A payment method is required to start the trial, and no charge is made during the trial period. You may cancel at any time before the trial ends and you will not be charged. When the trial ends, the plan fee is charged automatically and the subscription renews until cancelled. The free trial is available once per customer.

For trials whose checkout states that cancellation ends the trial immediately, cancelling stops outreach, sourcing, enrichment, and new research immediately. You will not be charged for the subscription. Work already submitted to an external provider may finish. Existing results remain available under our data retention policy. Trials started under earlier terms retain their originally promised access end date. Cancelling a paid subscription takes effect at the end of the paid period.

When more than 24 hours remain, you may choose an email reminder one day before the trial ends instead of cancelling. Choosing a reminder keeps the trial and automatic renewal active. A reminder does not extend the trial or cancel the subscription.

All payments are non-refundable. This includes subscription fees charged after a trial, subscription renewals, credit purchases, managed and enterprise plans, and dedicated infrastructure purchases such as domains and inboxes. Non-recoverable third-party costs, including domain registrations and mailbox provisioning, are incurred on your behalf at or shortly after the time of purchase. Due to the sensitive, proprietary, and commercially valuable nature of the data provided by Deeplead, once data is delivered or made accessible to you, it is deemed that you have received full value for your payment. Except as required by applicable mandatory law, all payments are final.

First Lead Promise

Some plans state a time by which we expect your first qualified lead after your campaign goes live, with the promise that if we miss it, you get one month of outreach on us. A month of outreach means the monthly sending volume of your plan, added to your account as sending credits. It is granted once, after your first paid invoice, to the account that launched the campaign. It is not a refund and has no cash value. It requires the campaign to have stayed live under our sending schedule until the promised time. Segments we flag as too small at setup carry no promise. A qualified lead is a decision maker in your target market who replied to our outreach expressing interest in your offer.

Data Protection

Our Privacy Policy explains how we collect, use, process, and protect information about you. Accepting these terms does not constitute consent to marketing messages. Where consent is required, we request it separately. You acknowledge that data transmission over the internet is inherently insecure, and Deeplead cannot guarantee the absolute security of your data.

Deeplead SMS Program

Wagner Consulting UG (haftungsbeschränkt), operating as Deeplead, offers an optional SMS program for its own prospects and customers. If you opt in, our team may text you about Deeplead services, sales follow-ups, special offers, discounts, events and product announcements. These messages may be sent using automated technology. This program does not enroll you in messages from our customers or unrelated businesses.

Choosing to receive messages

You can subscribe through our website chat widget by entering your mobile number and selecting the separate marketing consent checkbox. The checkbox starts unchecked and is optional. Providing a phone number or submitting an enquiry alone does not subscribe you to marketing texts. Consent is not required to make a purchase or use our services. Any consent for informational messages is separate from consent for marketing messages.

Frequency and charges

Message frequency varies with your enquiries and the offers or updates we send. Your wireless provider may charge for messages and data, including messages you send to us. Check your plan with your provider.

Stopping messages and subscribing again

Reply STOP to a text from us to end your subscription. We may send a final message confirming your request, after which we will stop SMS messages under that subscription. To subscribe again, return to our website widget and provide fresh consent. Opting out of SMS does not cancel your platform account or subscription.

Help and delivery

Reply HELP for assistance with the messaging program, or email support@deeplead.io. Delivery depends on your wireless provider and network availability. Carriers are not liable for delayed or undelivered messages.

Read our SMS and website chat privacy notice for how we handle phone numbers, messages and consent records.

Intellectual Property

All content, trademarks, service marks, trade names, logos, graphics, images, software, compilations, and other materials on the platform (collectively, “Intellectual Property”) are the exclusive property of Deeplead or its licensors and are rigorously protected by international intellectual property laws, including copyright, trademark, and trade secret law. You are strictly prohibited from using, reproducing, distributing, modifying, or creating derivative works of any Intellectual Property without the express prior written consent of Deeplead. Unauthorized use of any Intellectual Property may constitute a violation of copyright, trademark, and other applicable laws, and may subject you to civil and criminal penalties.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Deeplead, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of, or inability to use, the platform, even if Deeplead has been advised of the possibility of such damages. Our total cumulative liability to you for any and all claims arising out of or relating to these terms or your use of the platform shall be strictly limited to the amount actually paid by you for access to the platform during the twelve (12) months immediately preceding the event giving rise to the liability. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations or exclusions may not apply to you.

Modifications to the Terms

Deeplead reserves the absolute right, in its sole discretion, to modify, amend, or update these terms at any time, without prior individual notice to you. We will notify you of any material changes by posting the revised terms on the platform. It is your sole responsibility to periodically review these terms for any changes. Your continued use of the platform after the posting of any revised terms constitutes your unequivocal and binding acceptance of the new terms. If you do not agree to the revised terms, you must immediately cease using the platform.

Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and its conflict of law principles. If you are a consumer with habitual residence in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of that country. To the extent permitted by law, the exclusive place of jurisdiction for any dispute arising out of or relating to these terms shall be the registered seat of Deeplead. The language of any proceedings shall be German or English. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Data Retention

Upon subscription cancellation, account data will be retained for up to 90 days to allow for account restoration. After this period, we reserve the right to permanently purge or anonymize your data.

Contact Information

If you have any questions or concerns about these terms, please contact us at support@deeplead.io